Many problems can be fixed via remote. If you are not familiar with the remote process it is where you will be sitting at your computer and I am sitting at mine. We will be on the phone and I will take control of your screen/computer with your permissions. You will see and understand everything we are doing to repair your computer. And that is it. No magic or secrets and things will be explained so you understand what is going on. If further in person service is need it will be addressed fairly quickly during this process